Advanced Services You Can Trust
SERVICE
Categories
Technical Analysis & Remediation
-  Identify and remediate technical issues promptly.​
- Maintain stability, security and performance goals.​
- Ensure efficient operations.​
- Recommend and/or implement appropriate solutions to identified issues.​
Daily Operations & Troubleshooting
-  System monitoring, backups, software updates, user account management and performance tuning for smooth operations.​
- Regular management and maintenance facilitate early identification and resolution of issues or problems.​
- Investigation of issues through analysis and troubleshooting to determine the root cause and necessary remediation to restore normal operation.​
Integration, Orchestration & Automation
- Connect disparate systems, applications, and data sources to enable seamless communication and data exchange. ​
- Coordinate and manage automated processes and workflows across multiple systems and applications to achieve desired outcomes.​
- Automate repetitive or manual tasks to streamline operations, improve efficiency, and reduce errors. ​
Remote & Onsite Support
-  Assistance and troubleshooting either remotely or on-site.​
- Quick and cost-effective issue resolution. ​
- Attendance onsite, if required. ​
- Ensure timely resolution with minimal disruption.​
Readiness Checks
- Assess the preparedness of systems, applications or processes for a particular event.​
- Ensure that prerequisites are met and potential risks are identified and mitigated.​
- Minimise the likelihood of failures and disruptions and ensure successful execution.​
- Conduct testing and update of documentation and procedures.​
System Optimisation
-  Enhance performance, efficiency, and reliability of IT systems and infrastructure. ​
- Enhance operational efficiency, reduce downtime significantly, improve user experience, and better align with business objectives.​
- Key components include Performance Tuning, Resource Management, Capacity Planning, Security Optimisation, Cost Optimisation, and Monitoring and Analysis.​
Monitoring & Alerting
- Track performance, health, and status of servers, storage, network, applications and security indicators.​
- Collect and analyse metrics and automatically generate alerts or notifications according to defined thresholds or conditions.​
- Minimise downtime and maintain reliability and performance levels.​
Software Upgrades & Patching
- Updating software applications and firmware.​
- Ensure systems, applications, and devices are kept up to date with the latest features, enhancements and security patches. ​
- Assess current versions, plan process, testing and deployment.​
- Ensure the relevant rollback process.​​
Reporting Services
- Provide insights into IT infrastructure performance, inventory, capacity, license compliance, and costs. ​
- Help effectively manage IT resources, improve performance, reduce costs, and ensure compliance with licensing agreements and regulations.​
Solution Design & Deployment
- Design and implement customised technology solutions to meet specific business needs. ​
Critical Recovery
- Evaluate and validate the effectiveness of procedures and systems for recovering critical IT systems during a disaster or major disruption. ​
- Assist in testing the restore capability, help identify flaws and provide insights for improving resilience in recovery plans.​
Project Management
- Operational project management in conjunction with a client’s registered project.Â
- Provide a set of processes and documentation to plan, execute, and monitor projects efficiently. ​
- Organise tasks, allocate resources, manage timelines, and communicate progress to ensure successful project completion.​​
Capacity Management
- Analyse and make recommendations to ensure optimal performance and avoid bottlenecks and over-provisioning of resources.​
- Ensure IT resources are effectively utilised to meet current and future demands.​
Product Security Compliance
- Ensure the necessary interfaces are implemented to leverage or enhance the functionality of existing information security solutions.​​​
Performance Tuning
- Optimise speed, efficiency, and reliability of systems and infrastructure​
- This includes fine-tuning configurations and settings and implementing best practices to enhance performance and ensure the efficient functioning of IT resources. ​​
Services Skills and Overview
We aim to provide our customers with experts who are responsible for maximising the value and benefits of their Backup, Storage, SAN and Compute platforms.​
We aim to provide standard or customised solutions encompassing various operational, administrative, and integrity functions within the IT environment.
Advanced Services for Complex Systems
Our offering is a full-managed service that monitors, manages, and optimises a wide variety of solutions within the IT landscape.
Backup & Recovery
Enterprise Storage
SAN Networking
Compute
Support
Use Cases
Sector: Financial Services
The Service:
Daily health checks
Performance monitoring
OS updates and security compliance
Detailed reporting
Monthly audit updates
Investigation into performance issues and error resolution
Annual health checks and recommendations for significant events
DR testing
Duration: 2+ Years
Capacity: 13.4PB
SAN: 40 Storage arrays / 30 switches
Servers: 12 MS Hyper-V Servers
Sites: 3
Sector: Gaming & Betting
The Service:
Comprehensive Central monitoring and alerting
Detailed reporting, Analytics and optimisation
Capacity and Incident Management
Duration: 1 Year
Capacity: 7PB
Clients: 32 Storage Arrays, 21 SAN Switches
Sites:Â 12
Sector: Financial Services
The Service:
Comprehensive monitoring and management
Detailed reporting
Analytics and optimisation
Capacity management
Specialised professional services
Duration:Â 4+ Years
Capacity: 7PB
Clients:Â >800
Cloud: Seamless integration
Sites: 3
